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Talkdesk Click-to-Call Extension icon

Talkdesk Click-to-Call Extension Chrome Extension Analysis

Automation & Workflow Efficiency

Chrome extension ID: adjgicoimjhccdcjgepkmigomegpjplg

A Chrome extension that enables users of the Talkdesk Enterprise Cloud Contact Center to place calls directly from their browser. It identifies e.164 formatted phone numbers and provides call management features such as recording, mute, and transfers.

Developer:talkdesk-webstore
Version:0.6.8
Size:280KiB
Last updated:
View developer profile
External:Chrome Web StoreOfficial website

Overview

Installs

30K+

Rating

★ 4.0

22 reviews

Languages

1 locales

Includes English

Market analysis

Review-backed positioning, friction, and market signals for this Chrome extension.

Backed by review samples

Macro category

Automation & Workflow Efficiency

Pricing friction

Moderate review signal

Complaint intensity

Moderate review signal

Listing & review signals
Observed signals from store listing text and review samples.

Listing positioning

The product is positioned as a productivity tool for sales, support, and marketing teams to eliminate manual dialing. It emphasizes seamless integration with CRMs, helpdesks, and any website by converting phone numbers into clickable links.

Inferred product pattern

Enterprise SaaS companion extension designed to bridge a web-based communication platform with third-party CRMs.

Review-backed pain points

Users reported technical failures where the extension shows a blank box in Salesforce and issues with the pop-up settings not functioning correctly.

Observed feature gaps

Inconsistent reliability across different CRM platforms, specifically reported issues with Salesforce visibility.

Tags
Click-to-CallCRM IntegrationCloud Contact CenterSales UtilityCustomer Support
Target users

- Sales representatives

- Customer support agents

- Service representatives

- Marketing professionals

Primary use cases

- Click-to-call from CRM systems

- Dialing phone numbers from web pages

- Managing call workflows (transfers, conferencing) within the browser

Positive themes

- Convenience of browser-based dialing

- General business utility

Negative themes

- CRM integration failures

- Unresponsive customer support

- UI bug with pop-up settings

Observed friction

- Payment required for meaningful usage

- Performance complaints detected

- No direct pricing complaints in reviews, but the extension requires a paid Talkdesk Enterprise account to function.

Evidence boundary: Analysis based on the store listing and 7 user review samples. Very small review sample size relative to the total user count.
Complaint summaries
Review-backed complaint signals grouped by operational area.

Support

At least one user indicated that the sales and support teams were unresponsive.

Reliability

Reports of UI failures (blank boxes) in Salesforce and non-functional pop-up settings.

Privacy

No privacy or security complaints observed in the provided data.

Access & pricing

- Subscription model observed

- Account required for core usage

- Paid-only usage observed

Store listing facts

Listing assets

- Screenshots: 3

- Videos: 0

- Languages: 1

Trust signals

- Developer contact

- Official website

- Support link

Store metadata

- Version: 0.6.8

- Size: 280KiB

- Last updated:

Listing SEO keywords

Search intent keywords
Keyword signals for evaluating how users may discover, compare, or search for this extension category.

Core discovery

Talkdesk click-to-callCRM click-to-dial extensione.164 phone number extension

Comparison

Talkdesk vs RingCentral extensionTalkdesk vs Five9 click-to-call

Problem

manual dialing CRMclick to call not working in salesforcebrowser phone integration

Alternative

Talkdesk alternativesCRM click-to-call browser extensions

Similar extensions

Jump to related discovery paths:

More in socialMore from this developer

Screenshots

Talkdesk Click-to-Call Extension screenshot
Talkdesk Click-to-Call Extension screenshot
Talkdesk Click-to-Call Extension screenshot

Links

Website: talkdesk.com

Support links: http://support.talkdesk.com

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