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SmartContact Agent Lite icon

SmartContact Agent Lite Chrome Extension Analysis

Automation & Workflow Efficiency

Chrome extension ID: ceakelidgeclbiohaahhabdpcdjmjndf

SmartContact Agent Lite is a browser extension designed for the SmartContact Cloud Contact Center. It enables users to handle phone calls and manage various call-related functions, such as call status, mute, call waiting, and transfers, directly within the browser. The extension also includes features for call logging, classification, and viewing agent KPIs.

Developer:dvbusinesssolutions
Version:0.0.0.10
Size:28.89KiB
Last updated:
View developer profile
External:Chrome Web StoreOfficial website

Overview

Installs

3K+

Rating

★ 5.0

4 reviews

Languages

1 locales

Includes español

Market analysis

Review-backed positioning, friction, and market signals for this Chrome extension.

Backed by review samples

Macro category

Automation & Workflow Efficiency

Pricing friction

Low review signal

Complaint intensity

Low review signal

Listing & review signals
Observed signals from store listing text and review samples.

Listing positioning

This Chrome extension is positioned as an agent tool for the SmartContact omnicanal Cloud Contact Center solution. It aims to increase productivity and control over communications by allowing users to manage phone conversations while performing other tasks, without needing additional hardware.

Inferred product pattern

Browser-based call center agent interface

Review-backed pain points

No review-backed pain points available.

Observed feature gaps

No observed feature gaps from reviews or listing.

Tags
Contact CenterCall ManagementProductivity Tool
Target users

- Call center agents

- Customer service representatives

- Telecommunication support staff

Primary use cases

- Managing phone calls while multitasking

- Improving agent productivity

- Centralizing communication management

- Classifying and logging conversations

Positive themes

- Convenience and comfort while managing other tasks

- Ability to switch between tabs while working

- Useful feature for classifying calls

Negative themes

No negative theme data.

Observed friction

- The listing does not specify pricing friction, but it is part of a larger cloud contact center solution.

Evidence boundary: Evidence is derived from the Chrome Web Store listing details and user reviews. The number of reviews is very small (4), and all reviews are highly positive and in Spanish. This limits the ability to identify broader sentiment, pain points, or feature gaps.
Complaint summaries
Review-backed complaint signals grouped by operational area.

Support

No support or account-related complaints were found in the provided reviews.

Reliability

No reliability or performance complaints were found in the provided reviews.

Privacy

No privacy or security complaints were found in the provided reviews.

Access & pricing

- No clear monetization signal

- No clear access signal

- No clear pricing signal

Store listing facts

Listing assets

- Screenshots: 3

- Videos: 1

- Languages: 1

Trust signals

- Developer contact

- Official website

Store metadata

- Version: 0.0.0.10

- Size: 28.89KiB

- Last updated:

Listing SEO keywords

Search intent keywords
Keyword signals for evaluating how users may discover, compare, or search for this extension category.

Core discovery

SmartContact Agent LiteCloud Contact Center ExtensionCall Management ToolOmnicanal Agent Software

Comparison

Contact center softwareCRM integration toolsCustomer service extensions

Problem

Call handling productivityMultitasking for agentsCommunication control

Alternative

Customer support solutionsTelephony extensions

Similar extensions

Jump to related discovery paths:

More in socialMore from this developer

Screenshots

SmartContact Agent Lite screenshot
SmartContact Agent Lite screenshot
SmartContact Agent Lite screenshot

Links

Website: smart-contact.com

Videos: Watch

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