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N-able Passportal Chrome Extension Analysis

Privacy, Security & Ad Blockers

Chrome extension ID: nakcddgmfmjmdbfahkkiijejmmfkfipc

This is a browser-based password manager that enables users to store, manage, and autofill login credentials. It utilizes AES-256 encryption to protect user data and offers features like multi-factor authentication and shared access for collaborative environments.

Developer:Passportal
Version:3.49.6
Size:7.02MiB
Last updated:
View developer profile
External:Chrome Web Store

Overview

Installs

40K+

Rating

★ 2.9

39 reviews

Languages

1 locales

Includes English

Market analysis

Review-backed positioning, friction, and market signals for this Chrome extension.

Backed by review samples

Macro category

Privacy, Security & Ad Blockers

Pricing friction

Moderate review signal

Complaint intensity

High review signal

Listing & review signals
Observed signals from store listing text and review samples.

Listing positioning

N-able Passportal positions itself as a secure password vault designed to streamline digital identity management for organizations. It emphasizes cross-device synchronization, complex password generation, and encrypted storage to enhance security and improve workflow efficiency.

Inferred product pattern

Enterprise-focused password manager struggling with core browser extension stability and integration maintenance.

Review-backed pain points

Users frequently cite broken autofill functionality, persistent login prompts, the extension forgetting configuration settings, and constant requirements to re-authenticate or re-register the plugin.

Observed feature gaps

Lack of reliable auto-save functionality, failure to detect existing credentials, and inability to maintain persistent user sessions across browser restarts.

Tags
Password ManagerCredential SecurityEnterprise SecurityMFA
Target users

- MSP Employees

- Corporate IT Users

- Enterprise Password Management Teams

Primary use cases

- Automated website login

- Password vault synchronization across devices

- Shared credential management for co-workers

Positive themes

- None identified in available high-rating sample data

Negative themes

- Frequent forced logouts

- Syncing and authentication failures

- Unresponsive support channels

- UI interference

- Persistent settings reset issues

Observed friction

- Payment required for meaningful usage

- Account blocking complaints detected

- Refund complaints detected

- Performance complaints detected

- Users have reported dissatisfaction with restrictive cancellation clauses in subscription agreements and poor responsiveness from support when resolving account access issues.

Evidence boundary: Analysis based on consistent negative sentiment from user reviews regarding technical reliability, support responsiveness, and credential management failures. Evidence is derived primarily from low-rating user reviews and may not represent the experience of the entire user base.
Complaint summaries
Review-backed complaint signals grouped by operational area.

Support

Support is described as slow, offering canned responses, and failing to provide timelines for known bug fixes.

Reliability

High incidence of reports regarding the extension 'forgetting' org keys, failing to sync, and displaying visual UI glitches (grey boxes) over web pages.

Privacy

None specifically regarding data privacy, though security concerns are implied by the failure of the core product functionality.

Access & pricing

- Subscription model observed

- Account required for core usage

- Paid-only usage observed

Store listing facts

Listing assets

- Screenshots: 5

- Videos: 0

- Languages: 1

Trust signals

- Privacy policy

- Developer contact

Store metadata

- Version: 3.49.6

- Size: 7.02MiB

- Last updated:

Listing SEO keywords

Search intent keywords
Keyword signals for evaluating how users may discover, compare, or search for this extension category.

Core discovery

N-able Passportal extensionenterprise password managerIT credential management tool

Comparison

Passportal alternativesbrowser password manager comparison

Problem

Passportal not workingPassportal login issuespassword manager sync errors

Alternative

LastPass1PasswordBitwarden

Similar extensions

Jump to related discovery paths:

More in workflowMore from this developer

Screenshots

N-able Passportal screenshot
N-able Passportal screenshot
N-able Passportal screenshot
N-able Passportal screenshot
N-able Passportal screenshot

Links

Privacy policy: https://www.solarwindsmsp.com/legal/privacy