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CXone Agent Click-to-Dial icon

CXone Agent Click-to-Dial Chrome Extension Analysis

Automation & Workflow Efficiency

Chrome extension ID: anehaijgfhlkchmihoaklaimlclnomag

This Chrome extension is a utility for contact center professionals using the NICE CXone platform. It automatically detects +E164 formatted phone numbers on webpages and enables one-click dialing through the NICE CXone Agent application.

Developer:agentupdates
Version:1.0.11
Size:239KiB
Last updated:
View developer profile
External:Chrome Web Store

Overview

Installs

10K+

Rating

★ 1.0

1 reviews

Languages

1 locales

Includes English (United States)

Market analysis

Review-backed positioning, friction, and market signals for this Chrome extension.

No review samples found

Macro category

Automation & Workflow Efficiency

Pricing friction

Low review signal

Complaint intensity

Low review signal

Listing & review signals
Observed signals from store listing text and review samples.

Listing positioning

The product is positioned as a workflow efficiency tool for NICE CXone agents. It aims to make call placement effortless by converting standard phone numbers into clickable links directly within the browser.

Inferred product pattern

An enterprise-grade bridge utility designed to integrate web-based contact information with specific telephony software.

Review-backed pain points

Review-backed data is not available.

Observed feature gaps

Review-backed data is not available.

Tags
Click-to-DialCall Center UtilitySales ProductivityTelephony Extension
Target users

- Contact Center Agents

- NICE CXone Users

- Sales Representatives

Primary use cases

- Click-to-dial from web pages

- Streamlining outbound calling workflows

Positive themes

- Review-backed data is not available

Negative themes

- Review-backed data is not available

Observed friction

- Review-backed data is not available.

Evidence boundary: Analysis is based exclusively on the product's store listing description. No user reviews were available to validate performance, sentiment, or reliability.
Complaint summaries
Review-backed complaint signals grouped by operational area.

Support

Review-backed data is not available.

Reliability

Review-backed data is not available.

Privacy

Review-backed data is not available.

Access & pricing

- No clear monetization signal

- No clear access signal

- No clear pricing signal

Store listing facts

Listing assets

- Screenshots: 1

- Videos: 0

- Languages: 1

Trust signals

- Privacy policy

- Developer contact

- Support link

Store metadata

- Version: 1.0.11

- Size: 239KiB

- Last updated:

Listing SEO keywords

Search intent keywords
Keyword signals for evaluating how users may discover, compare, or search for this extension category.

Core discovery

click to dial extensionNICE CXone agent toolCXone click to dialtelephony browser extension

Comparison

NICE inContact dialer

Problem

manual dialingdialing phone numbers from browser

Alternative

softphone extensionclick to call utility

Similar extensions

Jump to related discovery paths:

More in communicationMore from this developer

Screenshots

CXone Agent Click-to-Dial screenshot

Links

Privacy policy: https://www.nice.com/company/legal/privacy-policy

Support links: https://help.nicecxone.com

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