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CRM Integrator for Hosted Telephony icon

CRM Integrator for Hosted Telephony Chrome Extension Analysis

Automation & Workflow Efficiency

Chrome extension ID: cmldlhgkbcdnjfpckeeajjmnkjdfjlik

A productivity extension that allows users to monitor and control Cisco BroadWorks phone handsets directly from their browser. It provides features such as click-to-dial, caller preview, and basic call controls (hold, transfer, answer).

Developer:Mondago Ltd
Version:2.0.0.8375
Size:4.54MiB
Last updated:
View developer profile
External:Chrome Web Store

Overview

Installs

1K+

Rating

★ 3.5

2 reviews

Languages

1 locales

Includes English

Market analysis

Review-backed positioning, friction, and market signals for this Chrome extension.

Backed by review samples

Macro category

Automation & Workflow Efficiency

Pricing friction

Low review signal

Complaint intensity

Moderate review signal

Listing & review signals
Observed signals from store listing text and review samples.

Listing positioning

The product is positioned as a bridge between Cisco BroadWorks telephony handsets and the Chrome browser. It emphasizes streamlining call management and CRM integration for professionals on PC, Mac, or Chromebook.

Inferred product pattern

B2B Middleware extension connecting hosted telephony hardware with browser-based CRM software.

Review-backed pain points

On macOS, incoming call notifications create a new Chrome window that steals system focus, interrupting the user's active work (e.g., writing an email).

Observed feature gaps

Lack of non-intrusive notification options for macOS users.

Tags
CRM IntegrationCisco BroadWorksTelephony ControlWorkflow Productivity
Target users

- Cisco BroadWorks users

- CRM users

- Call center operators

- Sales teams

Primary use cases

- Controlling physical telephony handsets via browser

- Automatic contact popping from CRMs on incoming calls

- Initiating calls via click-to-dial in CRM systems

Positive themes

- Review-backed positive themes are not available.

Negative themes

- Disruptive notification behavior on macOS

Observed friction

- Pricing information is not provided in the store listing or reviews.

Evidence boundary: Analysis based on the store listing and one low-rating user review. Extremely limited review sample size consisting of a single user experience.
Complaint summaries
Review-backed complaint signals grouped by operational area.

Support

No support-specific complaints found in the available review data.

Reliability

A user reported a significant workflow disruption due to the way call notifications handle window focus on macOS.

Privacy

No privacy or security complaints found in the available review data.

Access & pricing

- No clear monetization signal

- Account required for core usage

- No clear pricing signal

Store listing facts

Listing assets

- Screenshots: 5

- Videos: 0

- Languages: 1

Trust signals

- Privacy policy

- Developer contact

Store metadata

- Version: 2.0.0.8375

- Size: 4.54MiB

- Last updated:

Listing SEO keywords

Search intent keywords
Keyword signals for evaluating how users may discover, compare, or search for this extension category.

Core discovery

Cisco BroadWorks Chrome extensionCRM telephony integratorbrowser call control

Comparison

Cisco BroadWorks CRM integration alternatives

Problem

control Cisco phone from browserCRM contact popping

Alternative

BroadWorks browser integrationCRM click to dial extension

Similar extensions

Jump to related discovery paths:

More in workflowMore from this developer

Screenshots

CRM Integrator for Hosted Telephony screenshot
CRM Integrator for Hosted Telephony screenshot
CRM Integrator for Hosted Telephony screenshot
CRM Integrator for Hosted Telephony screenshot
CRM Integrator for Hosted Telephony screenshot

Links

Privacy policy: https://cara.gointegrator.com/privacy-policy/

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