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IT Glue Offline Mode icon

IT Glue Offline Mode Chrome Extension Analysis

Automation & Workflow Efficiency

Chrome extension ID: dlpmahhbjbdmaicpefjjcpnpmablbfop

A browser extension that provides offline access to IT Glue passwords. It works in conjunction with a Windows sync service to ensure users can retrieve credentials during web application maintenance or outages.

Developer:IT Glue
Version:1.2.4
Size:833KiB
Last updated:
View developer profile
External:Chrome Web Store

Overview

Installs

1K+

Rating

★ 1.0

1 reviews

Languages

1 locales

Includes English

Market analysis

Review-backed positioning, friction, and market signals for this Chrome extension.

Backed by review samples

Macro category

Automation & Workflow Efficiency

Pricing friction

Moderate review signal

Complaint intensity

High review signal

Listing & review signals
Observed signals from store listing text and review samples.

Listing positioning

The product is positioned as a critical continuity tool for IT professionals, allowing secure access to passwords when the main IT Glue web application is unavailable. It emphasizes security through configurable session timeouts and device inactivity settings.

Inferred product pattern

A specialized enterprise utility extension that relies on a local desktop service to provide redundant, offline access to secure credentials.

Review-backed pain points

The extension failed to function in both Chrome and Edge during a period of service unavailability, failing its primary intended purpose.

Observed feature gaps

No specific feature gaps identified from the available data.

Tags
Offline Password AccessIT ManagementSecurity Utility
Target users

- IT Administrators

- IT Support Professionals

- Managed Service Providers

Primary use cases

- Accessing passwords during service downtime

- Securely viewing vaulted and personal passwords without an active web session

Positive themes

No positive theme data.

Negative themes

- Product failure during service outages

- Cross-browser functionality issues

Observed friction

- Payment required for meaningful usage

- Performance complaints detected

- No pricing information is provided in the listing or reviews.

Evidence boundary: Data extracted from the product description and a single 1-star review citing failure during downtime. Evidence is limited to a single low-rating review; no positive or high-information reviews are available.
Complaint summaries
Review-backed complaint signals grouped by operational area.

Support

No specific support complaints were documented.

Reliability

User reported total failure of the extension in both Chrome and Edge during a service outage.

Privacy

No privacy complaints were observed.

Access & pricing

- No clear monetization signal

- Account required for core usage

- No clear pricing signal

Store listing facts

Listing assets

- Screenshots: 3

- Videos: 0

- Languages: 1

Trust signals

- Privacy policy

- Developer contact

- Support link

Store metadata

- Version: 1.2.4

- Size: 833KiB

- Last updated:

Listing SEO keywords

Search intent keywords
Keyword signals for evaluating how users may discover, compare, or search for this extension category.

Core discovery

IT Glue offline modeoffline password accessIT Glue credential backup

Problem

IT Glue downtimeaccess passwords offlineIT Glue maintenance access

Similar extensions

Jump to related discovery paths:

More in workflowMore from this developer

Screenshots

IT Glue Offline Mode screenshot
IT Glue Offline Mode screenshot
IT Glue Offline Mode screenshot

Links

Privacy policy: https://www.itglue.com/privacy-policy/

Support links: https://help.itglue.kaseya.com/help/Content/0-HOME/Home.htm

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