ExtSpot
SmartContact Agent mini icon

SmartContact Agent mini Chrome Extension Analysis

Automation & Workflow Efficiency

Chrome extension ID: hpkopeggjehapclmilcpjmggoobddhml

SmartContact Agent mini is a browser extension that integrates with the SmartContact Cloud Contact Center. It allows agents to manage various communication channels, including phone calls, chats, WhatsApp, and emails, directly from their browser. The extension provides features for call control, status management, conversation logging, and internal/external chat capabilities.

Developer:dvbusinesssolutions
Version:0.0.0.2
Size:28.49KiB
Last updated:
View developer profile
External:Chrome Web StoreOfficial website

Overview

Installs

318

Rating

★ 5.0

3 reviews

Languages

1 locales

Includes español

Market analysis

Review-backed positioning, friction, and market signals for this Chrome extension.

Backed by review samples

Macro category

Automation & Workflow Efficiency

Pricing friction

Low review signal

Complaint intensity

Low review signal

Listing & review signals
Observed signals from store listing text and review samples.

Listing positioning

This Chrome extension positions itself as an agent tool for the SmartContact Cloud Contact Center solution. It enables agents to handle phone, chat, WhatsApp, and email conversations from a single interface, aiming to boost productivity and communication control without additional hardware.

Inferred product pattern

This extension functions as a client interface for a cloud-based contact center platform, consolidating communication channels for agents.

Review-backed pain points

No specific pain points are identified in the provided reviews, which are all highly positive and brief.

Observed feature gaps

No feature gaps are observed or mentioned in the provided listing or reviews.

Tags
Contact Center AgentOmnichannel CommunicationCall ManagementChat Management
Target users

- Customer service agents

- Call center operators

- Support staff

Primary use cases

- Omnichannel customer support

- Managing inbound and outbound communications

- Improving agent productivity

- Centralizing customer interactions

Positive themes

- Overall positive user sentiment ('Muy buena extensión', 'Me ha encantado', 'Genial')

Negative themes

No negative theme data.

Observed friction

- The listing does not explicitly mention pricing or a free tier, but the extension appears to be a component of a larger contact center solution. Without further information, it's unclear if there is direct pricing friction for the extension itself.

Evidence boundary: The analysis is based on the Chrome Web Store listing and user reviews. The number of reviews is very small, and all provided reviews are brief and highly positive, limiting the depth of sentiment analysis and the identification of specific pain points or feature gaps.
Complaint summaries
Review-backed complaint signals grouped by operational area.

Support

No complaints regarding support, accounts, or refunds were found in the provided reviews.

Reliability

No complaints regarding reliability or performance were found in the provided reviews.

Privacy

No complaints regarding privacy or security were found in the provided reviews.

Access & pricing

- No clear monetization signal

- No clear access signal

- No clear pricing signal

Store listing facts

Listing assets

- Screenshots: 3

- Videos: 1

- Languages: 1

Trust signals

- Developer contact

- Official website

Store metadata

- Version: 0.0.0.2

- Size: 28.49KiB

- Last updated:

Listing SEO keywords

Search intent keywords
Keyword signals for evaluating how users may discover, compare, or search for this extension category.

Core discovery

SmartContact Agent miniCloud Contact Center extensionOmnichannel communication toolCustomer support browser extensionCall chat WhatsApp email manager

Comparison

Contact center softwareCustomer service platformUnified communications

Problem

Managing multiple communication channelsLow agent productivityDisorganized customer interactions

Alternative

ZendeskIntercomFreshdesk

Similar extensions

Jump to related discovery paths:

More in socialMore from this developer

Screenshots

SmartContact Agent mini screenshot
SmartContact Agent mini screenshot
SmartContact Agent mini screenshot

Links

Website: smart-contact.com

Videos: Watch

Recommended Chrome extensions

Related listings from the same category, trending peers, and the same publisher portfolio.

Browse social
SmartContact Agent Lite icon

SmartContact Agent Lite

dvbusinesssolutions

SmartContact Agent Lite

Installs

3K+

Rating

★ 5.0

SmartContact disabled 'Auto Discardable' tab icon

SmartContact disabled 'Auto Discardable' tab

dvbusinesssolutions

SmartContact enabled 'Auto Discardable' tab

Installs

3K+

Rating

★ 5.0

Vencord Web icon

Vencord Web

Xinto

The cutest Discord mod now in your browser

Installs

200K+

Rating

★ 4.3

WA Bulk Message Sender icon

WA Bulk Message Sender

bulk-sender

Use WA Automation Tool to connect with your customers by sending bulk messages.

Installs

200K+

Rating

★ 4.8

LINE Share icon

LINE Share

LY Corporation

Get more out of LINE by using its Chrome extension

Installs

200K+

Rating

★ 4.0

IG Follower Export Tool - IG Tools icon

IG Follower Export Tool - IG Tools

igextension

IG Follower Export Tool - IG Tools can Export IG followers and following to Excel/CSV formats with one click.

Installs

200K+

Rating

★ 4.9

7TV Nightly icon

7TV Nightly

7TV

Improve your viewing experience on Twitch & Kick with new features, emotes, vanity and performance.

Installs

200K+

Rating

★ 3.9

Story Saver icon

Story Saver

ad

Simply Download & Save stories from Facebook, Instagram, and WhatsApp.

Installs

200K+

Rating

★ 4.6

LikeBoost | Free Likes icon

LikeBoost | Free Likes

LikeBoost.app

Boost your social account and get likes on yours posts.

Installs

200K+

Rating

★ 4.8

TTV LOL PRO icon

TTV LOL PRO

Younes Aassila

TTV LOL PRO removes most livestream ads from Twitch.

Installs

200K+

Rating

★ 3.4