ExtSpot
Zoom Contact Center CTI Extension icon

Zoom Contact Center CTI Extension Chrome Extension Analysis

Automation & Workflow Efficiency

Chrome extension ID: injnkmmecojnjiiojgfgonihjpejklik

This tool facilitates the connection between a Zoom Contact Center CTI embedded in a CRM and external WebRTC communication windows. It is designed to maintain session integrity when users navigate across multiple browser tabs.

Developer:zoom.us
Version:1.0.3
Size:29.36KiB
Last updated:
View developer profile
External:Chrome Web StoreOfficial website

Overview

Installs

10K+

Rating

★ 4.5

2 reviews

Languages

1 locales

Includes English

Market analysis

Review-backed positioning, friction, and market signals for this Chrome extension.

Backed by review samples

Macro category

Automation & Workflow Efficiency

Pricing friction

Low review signal

Complaint intensity

Low review signal

Listing & review signals
Observed signals from store listing text and review samples.

Listing positioning

The extension is positioned as a technical utility designed to ensure stable communication between the Zoom Contact Center CTI and CRM environments. It specifically addresses browser storage policy limitations that typically disrupt multi-tab workflows for contact center agents.

Inferred product pattern

Technical browser helper tool for B2B software ecosystem compatibility.

Review-backed pain points

Users have identified an inability to customize or extend the 9-hour session token duration.

Observed feature gaps

Lack of configuration options for session/token management.

Tags
ZoomCRMCTICommunicationBrowser Integration
Target users

- Contact Center Agents

- CRM Administrators

Primary use cases

- Maintaining CTI session continuity across browser tabs

- Resolving third-party storage policy conflicts in CRMs

Positive themes

- Functional effectiveness in its primary utility

Negative themes

- Fixed token expiration limits

Observed friction

- No pricing friction reported; appears to be a utility for existing Zoom Contact Center users.

Evidence boundary: Extracted from official Zoom store listing and user feedback regarding session token behavior. Limited review sample size (2 reviews) provides minimal insight into broader user sentiment or stability.
Complaint summaries
Review-backed complaint signals grouped by operational area.

Support

No support or account-related complaints found.

Reliability

Users report that the core functionality works, though session tokens have a strict 9-hour limit.

Privacy

No privacy complaints found.

Access & pricing

- Free usage observed

- No account requirement observed

- Free plan or free usage claimed

Store listing facts

Listing assets

- Screenshots: 1

- Videos: 0

- Languages: 1

Trust signals

- Privacy policy

- Developer contact

- Official website

- Support link

Store metadata

- Version: 1.0.3

- Size: 29.36KiB

- Last updated:

Listing SEO keywords

Search intent keywords
Keyword signals for evaluating how users may discover, compare, or search for this extension category.

Core discovery

Zoom Contact Center CTICRM browser extensionZoom CRM integration

Comparison

Zoom CTI extension alternatives

Problem

Zoom Contact Center multi-tab issueWebRTC storage policy conflict

Alternative

Zoom CRM connector

Similar extensions

Jump to related discovery paths:

More in communicationMore from this developer

Screenshots

Zoom Contact Center CTI Extension screenshot

Links

Website: zoom.us

Privacy policy: https://zoom.us/privacy

Support links: https://support.zoom.com/hc/en/contact?id=contact_us

Recommended Chrome extensions

Related listings from the same category, trending peers, and the same publisher portfolio.

Browse communication
Zoom Phone For Bullhorn icon

Zoom Phone For Bullhorn

zoom.us

Zoom Phone For Bullhorn

Installs

3K+

Rating

★ 5.0

FlowCrypt: Encrypt Gmail with PGP icon

FlowCrypt: Encrypt Gmail with PGP

flowcrypt-release

Simple end-to-end encryption to secure email and attachments on Google.

Installs

70K+

Rating

★ 4.7

Grammar Checker and AI tool - Correcto icon

Grammar Checker and AI tool - Correcto

product-development-correcto

Improve your writing with the AI-powered online grammar and spelling checker in Spanish and our paraphrasing tool.

Installs

70K+

Rating

★ 4.6

Share link via email icon

Share link via email

Cobote

Adds a button and context menu item to send the page URL or a link URL via email

Installs

70K+

Rating

★ 3.9

Cursorful - Screen Recorder with Auto Zoom icon

Cursorful - Screen Recorder with Auto Zoom

Cursorful

Cursorful creates beautiful screen recordings with automatic zooms and pans that keep the viewer engaged.

Installs

60K+

Rating

★ 4.9

CrankWheel Screen Sharing icon

CrankWheel Screen Sharing

CrankWheel

Easier screen sharing. No app needed for viewers, even on their mobile. Record your screen or webcam.

Installs

60K+

Rating

★ 4.8

Mail Merge for Gmail - Mailmeteor icon

Mail Merge for Gmail - Mailmeteor

Mailmeteor

Free mail merge & mass email tool for Gmail, with email tracking and auto follow-ups

Installs

60K+

Rating

★ 4.8

ClassroomGo AI無邊際（學生） icon

ClassroomGo AI無邊際（學生）

雲動教育科技

1. 教師主控端支援Chrome OS、Mac、以及Windows系統，學生受控端支援已登入之Chromebook。 2. 可載入教師Google Classroom 開課資訊及上課學生清單，並可由教師主控端一覽上線學生受控端之螢幕畫面。 3.…

Installs

60K+

Rating

★ 1.4

Auto BCC for Gmail™ by cloudHQ icon

Auto BCC for Gmail™ by cloudHQ

cloudHQ

Setup automatic blind copies to your CRM or any other email address

Installs

60K+

Rating

★ 4.2

Private Grammar Checker - Harper icon

Private Grammar Checker - Harper

Elijah Potter

The private grammar checker for 21st Century English

Installs

50K+

Rating

★ 4.2