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Fortinet Support Tool icon

Fortinet Support Tool Chrome Extension Analysis

Developer & Designer Tools

Chrome extension ID: jbeeicmopdjjhdjnikmmhlebpkllhjki

This is a technical diagnostic utility designed for network administrators and engineers. It allows users to capture pertinent debug data from Fortinet environments to facilitate problem resolution.

Developer:Fortinet
Version:3.0.32
Size:2.13MiB
Last updated:
View developer profile
External:Chrome Web Store

Overview

Installs

30K+

Rating

★ 4.8

15 reviews

Languages

1 locales

Includes English (United States)

Market analysis

Review-backed positioning, friction, and market signals for this Chrome extension.

Backed by review samples

Macro category

Developer & Designer Tools

Pricing friction

Low review signal

Complaint intensity

Moderate review signal

Listing & review signals
Observed signals from store listing text and review samples.

Listing positioning

The tool is positioned as a specialized utility for capturing debug information from supported Fortinet products. It specifically highlights support for FortiOS and FortiSASE to assist in technical troubleshooting.

Inferred product pattern

A niche, specialized diagnostic utility for enterprise network troubleshooting.

Review-backed pain points

Users have reported instances where the tool completes a capture but fails to produce the resulting capture file.

Observed feature gaps

No specific feature gaps were identified from the provided data.

Tags
Network DiagnosticsDebugging ToolIT TroubleshootingFortinet Support
Target users

- Network Administrators

- IT Support Engineers

- Cybersecurity Professionals

- Fortinet Product Users

Primary use cases

- Capturing debug information

- Troubleshooting FortiOS and FortiSASE

- Technical documentation for support

Positive themes

- Task-specific focus and efficiency

- Lightweight and easy to use

- Ability to gather all pertinent information for troubleshooting

Negative themes

- Failure to generate capture files after stopping the process

Observed friction

- Performance complaints detected

- No pricing information is provided in the store listing.

Evidence boundary: Analysis based on the Chrome Web Store listing description and a subset of user reviews. The analysis is based on a small sample size of 15 total reviews.
Complaint summaries
Review-backed complaint signals grouped by operational area.

Support

No support or account-related complaints were observed.

Reliability

One user reported a reliability issue where the capture file is not generated upon stopping a capture.

Privacy

No privacy or security complaints were observed.

Access & pricing

- No clear monetization signal

- No clear access signal

- No clear pricing signal

Store listing facts

Listing assets

- Screenshots: 1

- Videos: 0

- Languages: 1

Trust signals

- Developer contact

Store metadata

- Version: 3.0.32

- Size: 2.13MiB

- Last updated:

Listing SEO keywords

Search intent keywords
Keyword signals for evaluating how users may discover, compare, or search for this extension category.

Core discovery

Fortinet debug toolFortiOS captureFortiSASE troubleshootingnetwork diagnostic utilityFortinet support tool

Comparison

video capture toolsmanual debug logs

Problem

missing capture filedebug capture failureFortinet troubleshooting

Alternative

packet capture softwarenetwork diagnostic tools

Similar extensions

Jump to related discovery paths:

More in developerMore from this developer

Screenshots

Fortinet Support Tool screenshot

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