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MANGO CONNECT icon

MANGO CONNECT Chrome Extension Analysis

Automation & Workflow Efficiency

Chrome extension ID: pkpkkdedpomedldeocifngicfebjpmjl

MANGO CONNECT is a Chrome extension that functions as a softphone, enabling users to make and receive SIP calls and send SMS messages. It integrates telephony capabilities into web-based CRM interfaces to streamline customer communication.

Developer:MANGO TELECOM LLC
Version:2.2.2
Size:361KiB
Last updated:
View developer profile
External:Chrome Web Store

Overview

Installs

2K+

Rating

★ 4.6

19 reviews

Languages

1 locales

Includes русский

Market analysis

Review-backed positioning, friction, and market signals for this Chrome extension.

Backed by review samples

Macro category

Automation & Workflow Efficiency

Pricing friction

Moderate review signal

Complaint intensity

Moderate review signal

Listing & review signals
Observed signals from store listing text and review samples.

Listing positioning

The product is positioned as a seamless bridge between Mango Office's virtual PBX and major CRM systems like amoCRM and Bitrix24. It promises to increase productivity by allowing managers to handle calls and SMS directly within their browser workflow without switching applications.

Inferred product pattern

A specialized B2B communication utility that bridges cloud telephony services with existing enterprise CRM workflows.

Review-backed pain points

Users have reported significant latency, specifically a 15-second lag before calls connect, and instances where call data fails to sync with the CRM despite paying for the integration service. Additionally, the requirement to use SIP credentials for login rather than standard account credentials is viewed as a friction point.

Observed feature gaps

Users suggested the addition of 2FA (Two-Factor Authentication) and a more standard login/password authentication method instead of SIP-only credentials.

Tags
SIP TelephonyCRM IntegrationSoftphone ExtensionBusiness Communication
Target users

- Sales Managers

- Customer Support Representatives

- CRM Users

- Remote Office Workers

Primary use cases

- Click-to-call from CRM contacts

- Receiving incoming call notifications in-browser

- Managing customer interactions via SMS

- Recording business calls for quality control

Positive themes

- Improved user interface following recent updates

- Convenience of not needing additional desktop software

- Seamless interaction with amoCRM

- Ease of use and quick setup

Negative themes

- Technical lag during call connection

- Failures in CRM data synchronization

- Cumbersome authentication process

Observed friction

- Payment required for meaningful usage

- Performance complaints detected

- One user expressed extreme dissatisfaction after paying for a specific integration service that failed to function correctly.

Evidence boundary: Evidence is based on the Chrome Web Store listing and a small sample of user reviews mentioning UI satisfaction, CRM integration benefits, and specific technical performance issues. The review sample size is relatively small (19 reviews), which may not represent the entire user base.
Complaint summaries
Review-backed complaint signals grouped by operational area.

Support

No specific support response complaints were found in the provided data.

Reliability

Reliability issues include high latency (15-second lag) and failure to sync call history to CRM systems.

Privacy

No privacy or security complaints were identified.

Access & pricing

- Subscription model observed

- Login needed for core features

- Limited free usage observed

Store listing facts

Listing assets

- Screenshots: 1

- Videos: 0

- Languages: 1

Trust signals

- Privacy policy

- Developer contact

- Support link

Store metadata

- Version: 2.2.2

- Size: 361KiB

- Last updated:

Listing SEO keywords

Search intent keywords
Keyword signals for evaluating how users may discover, compare, or search for this extension category.

Core discovery

SIP telephony extensionCRM telephony integrationMango Connect ChromeSoftphone for amoCRMBitrix24 telephony extension

Comparison

Bitrix24 telephonyMango Office integration

Problem

CRM call sync errortelephony connection lagSIP login issues

Alternative

VoIP browser extensionCRM softphone

Similar extensions

Jump to related discovery paths:

More in workflowMore from this developer

Screenshots

MANGO CONNECT screenshot

Links

Privacy policy: http://www.mango-office.ru/upload/policies/privacy.php

Support links: https://www.mango-office.ru/support/

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